No documentation was retrieved describing the actual email delivery pipeline architecture (queueing system, ESP/SMTP provider, retry logic, monitoring/alerting)
No SLAs or expected delivery time benchmarks for password reset emails are defined in the retrieved knowledge
No infrastructure/on-call runbook for diagnosing transactional email latency was found - only a user-facing support SOP
Unclear whether this is an isolated recent regression or an ongoing known issue already tracked in 'auth-incidents'
Sources (2)
Password Reset and Authentication Troubleshooting SOP > Password Reset Procedure
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Password Reset and Authentication Troubleshooting SOP > Escalation