No description, error messages, or reproduction steps were provided for the VPN issue.
No knowledge base articles were retrieved that specifically address VPN client/tunnel connectivity troubleshooting (e.g., split tunneling, certificate issues, network routing, firewall/VPN gateway configuration).
Unclear whether the issue is authentication-related (covered by SOP) or purely network/VPN-infrastructure related (not covered by retrieved knowledge).
No information on which VPN solution/vendor is used by the organization.
Sources (2)
Password Reset and Authentication Troubleshooting SOP > Escalation
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Password Reset and Authentication Troubleshooting SOP > Login Failure Troubleshooting